1. Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.

2. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders—no minimum purchase required.

3. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

4. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details. You can also track your order through your account dashboard.

5. What is your return policy?
We accept returns within 30 days of delivery for most items. Products must be unused and in original condition. Visit our Returns Policy for full details.

6. How do I request a return?
Email us at support@fineryflow.com with your order number and reason for return. We’ll guide you through the process.

7. Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible at support@fineryflow.com or call +1 (773) 256-5625. Once shipped, we cannot modify or cancel the order.

8. What if I received the wrong or damaged item?
Please contact us within 7 days of delivery with a photo of the item. We’ll arrange a replacement or full refund.

9. Do you offer exchanges?
We do not offer direct exchanges. If you need a different item, return the original and place a new order.

10. Is my payment information secure?
Yes. All transactions on FineryFlow.com are encrypted and processed securely through trusted payment gateways.